Learn the key terms and concepts used in SaaS, AI, and enterprise software
A software distribution model where applications are hosted in the cloud and accessed via the internet, typically through a subscription model.
Cloud computing service providing a platform for developers to build, run, and manage applications without infrastructure complexity.
Cloud computing offering virtualized computing resources like servers, storage, and networking over the internet.
A software architecture where a single instance serves multiple customers (tenants), with data isolation and customization per tenant.
Predictable revenue a SaaS business expects monthly from active subscriptions.
Annualized value of recurring subscription revenue, a key SaaS metric for measuring growth.
The percentage of customers or revenue lost over a specific period, critical for SaaS business health.
Total revenue expected from a customer throughout their entire relationship with your business.
Total cost of acquiring a new customer, including marketing, sales, and onboarding expenses.
A subset of AI where systems learn and improve from experience without explicit programming.
AI technology enabling computers to understand, interpret, and generate human language.
AI models trained on vast text data capable of understanding and generating human-like text.
AI field enabling computers to interpret and make decisions based on visual data from images or videos.
Using historical data, statistical algorithms, and ML techniques to predict future outcomes.
Autonomous software that perceives its environment and takes actions to achieve specific goals.
Integrated software systems managing core business processes including finance, HR, supply chain, and operations.
Software for managing customer interactions, sales pipelines, and business relationships.
Commerce or transactions conducted between businesses rather than between a business and consumers.
A set of protocols allowing different software applications to communicate and share data.
Automated messages sent from apps when specific events occur, enabling real-time integrations.
Authentication method allowing users to access multiple applications with one set of credentials.
Security approach restricting system access based on user roles within an organization.
Measurable values demonstrating how effectively a company achieves key business objectives.
Visual display of key metrics and data points providing at-a-glance business insights.
Customer segmentation technique using Recency, Frequency, and Monetary value to identify valuable customers.
Analytics technique grouping users by shared characteristics to track behavior over time.
Process of identifying which marketing touchpoints contribute to conversions or sales.
Visual representation of customer journey stages from awareness to purchase.
General Data Protection Regulation - EU law protecting personal data and privacy of individuals.
Auditing standard ensuring service providers securely manage data to protect customer interests.
Security method where only communicating users can read the messages, preventing third-party access.
Security model requiring strict verification for everyone trying to access network resources.
Security process requiring multiple verification methods to prove user identity.